Need answers? We've answered some common questions people have when booking and travelling with us.
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Irish passport holders do not require a visa under the US Visa Waiver Programme. Please ensure your passport is machine readable (i.e. type written and not hand written on your personal details page) and is valid for your stay in the USA. All Irish passport holders qualifying for the Visa Waiver Programme must now apply online for authorisation to enter the USA. This is done by going toand registering at least 72 hours before travelling. Without authorisation prior to travel, admission to the USA may be denied at the Port of Entry. Non-Irish passport holders should contact the American Embassy for more information. Further details can be found at .
Requests to pre-book your seat are subject to the airlines conditions. If you would like to pre-book seats please contact our office, we will be able to provide further information regarding the possibility and also the cost. Our reservations team can be contacted either by telephone on 01 905 6300 or by email at
It is essential for Irish citizens to possess a full ten year passport, valid for at least six months beyond the return date for all holidays abroad. For details on how to obtain a passport, log onto.
It is a condition of booking that you carry suitable travel insurance.
For policies taken out from 16th March 2020, there is no cover under the policy for:
Why choose Riviera Travel for your group holiday plans?
Depending on the size of your group, there are a number of options to consider:-
Whatever you decide, if that's a touring holiday or single/multi-centred break, all of our tours are fully escorted throughout, and with low deposits to secure places, there has never been a better time to book a group holiday.
To start planning your next group adventure, please contact our office and we'll be happy to discuss the details with you.
On most holidays we operate a seat rotation system. For some shorter tours, a free-seating policy is in operation.
All payments must be made in Euros.
Payments can be made by either bank transfer, cheque or debit/credit card.
We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you toor call us on to discuss these concerns; our offices are open Monday to Friday 09:00 to 7:00pm, Saturday and Sunday 10:00am to 4:00pm.
For all tour and river cruises which include a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.
Overseas Transport Arrangements
All of our tours involve coach travel. The coaches we use have not been adapted for wheelchair access.
We are able to arrange airport assistance for anyone with reduced mobility. This is a free service which must be arranged with the airline prior to travel. If you would like us to arrange this assistance for you it needs to be pre-booked more than 48 before your flight departs.
We include guided tours, however due to the natural terrain of the locations we visit these may be a challenge for anyone with reduced mobility. We also sometimes use different modes of transport to complete our itinerary which includes though not limited to, boats, trains and jeeps these may also pose a challenge for anyone with reduced mobility.
If you wish to cancel your booking, please inform us as soon as possible in writing to: Riviera Travel, Chase House, City Junction Business Park, Malahide Road, Northern Cross, Dublin 17 or by email to. Please note you will be liable to pay the cancellation charges detailed in our Booking Conditions.
You can make a booking on our website – simply select the tour you wish to book and click 'Book Now'. On some holidays we need to request flight seats – these are also bookable on-line but we will not take any payment from your card or confirm your booking until we have secured your flights. We will send you confirmation once this has been done. Alternatively, simply telephone our us on- opening hours are 9.00am to 5.00pm, Monday to Friday.
If you wish to amend your booking, simply call us on. Alternatively you can contact us in writing to Riviera Travel, Chase House, City Junction Business Park, Malahide Road, Northern Cross, Dublin 17 or by e-mail to . Please note that an amendment fee of €15 per passenger will be added to your booking, plus any additional fees levied by our suppliers.
We are fully bonded with the IAA and ITAA so you can rest assured that your money is safe in any eventuality.
When booking online you will receive an email immediately following confirmation of your payment. We will then send you a copy of this confirmation by post, which you will receive within 10 days. For bookings by telephone you will receive a confirmation within 10 days of your booking having been processed. Along with your confirmation, in the post you will receive a passenger information form, which contains all the information that you have provided about each passenger at the time of the booking, as well as space to provide additional information such as passport details. It is important that you carefully check the information on this form and return the form with any missing information completed. You can also provide this information on-line by clicking '' from the homepage.
You will receive details of your baggage allowance with your final travel documents, which are sent approximately 7 days prior to your date of departure. Alternatively, please call our team onfor further details.
For European holidays the check-in time is 2 hours before your flight, for long haul destinations you should allow 3 hours for check-in.
If you haven’t received your tickets 3 days before you are due to travel, please telephone us on. Opening hours are 9.00am to 5.00pm, Monday to Friday.
You must contact us as soon as possible onand we will provide replacements or advise on what to do.
Our fully comprehensive itineraries include all of the ‘must see’ sights and experiences your selected destination offers. Many operators sell these as ‘options’ – but on a Riviera holiday you will miss nothing of importance. We do not sell you lots of additional excursions that just add to your overall costs. For specific details of what is included, please see the relevant tour page.
Your tickets and final travel documentation will be sent to you approximately 7 days prior to your departure date. Please make sure that you check the details on your tickets and advise us immediately of any errors.
If you are booking your holiday to travel within eight weeks of departure, payment is required in full at the time of booking.If booking prior to this, your balance is due eight weeks before the date you travel. You can pay your balance either on our website by clicking, by sending a cheque or calling our team on to pay by card.
*13 weeks for all European River Cruises, Yacht & Tall Ship Cruises and 14 weeks for Oberammergau Passion Play, Salzburg & Lake Constance and Voyage to Antarctica: The Great White Continent.
Departure times will be indicated on your confirmation invoice. From time to time airlines change timings; where this is the case we will notify you as soon as possible.
Our booking conditions can be found in your brochure or dates & prices booklet. Alternativelyto see them. Please note that the bookings conditions form the basis of your contract with Riviera Travel. We strongly recommend that you take time to read these Booking Conditions.
Visas are required by Irish passport holders to enter a number of countries that we operate to and may incur an additional charge. Details about visas can be found on each holiday featured. Please check carefully if you need a visa as we cannot accept responsibility for the cancellation of a holiday due to the non-granting of a visa. If you are unsure whether you require a visa please contact us on.