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Frequently Asked Questions

 


Need answers? We've answered some common questions people have when booking and travelling with us.

More FAQs: Solo Travel | European River Cruising


General FAQs 
 

Are there any additional passport requirements if I am travelling to the USA?

Irish passport holders do not require a visa under the US Visa Waiver Programme. Please ensure your passport is machine readable (i.e. type written and not hand written on your personal details page) and is valid for your stay in the USA. All Irish passport holders qualifying for the Visa Waiver Programme must now apply online for authorisation to enter the USA. This is done by going to esta.cbp.dhs.gov/esta/ and registering at least 72 hours before travelling. Without authorisation prior to travel, admission to the USA may be denied at the Port of Entry. Non-Irish passport holders should contact the American Embassy for more information. Further details can be found at www.dublin.usembassy.gov.

Can I pre-book my seat?

Requests to pre-book your seat are subject to the airlines conditions. If you would like to pre-book seats please contact our office, we will be able to provide further information regarding the possibility and also the cost. Our reservations team can be contacted either by telephone on 01 905 6300 or by email at [email protected]

Do I need a passport?

It is essential for Irish citizens to possess a full ten year passport, valid for at least six months beyond the return date for all holidays abroad. For details on how to obtain a passport, log onto www.dfa.ie.

Do I require travel insurance?

It is a condition of booking that you carry suitable travel insurance.

Can I make a group reservation?

Why choose Riviera Travel for your group holiday plans?

  • Established over 30 years ago and offering a wide range of quality European and worldwide fully escorted tours.
  • Members of ITAA, CAR and IATA so you can rest assured that both you, your group and their money are all in safe hands.
  • We guarantee not to levy any additional charges– even if fuel and currency fluctuations are excessive –the price we quote when your group book is the price you will pay.
  • Easy payments – Group members can make their payments together or as individuals, and the balance can be paid in instalments, whichever is better for your group, as long as it is fully paid on/before 8 weeks prior to departure.
  • A programme of fascinating excursions is included in the price – making it easier for your group to budget for their trip
  • A friendly, professional tour manager will be on hand throughout your tour

Depending on the size of your group, there are a number of options to consider:-

  • Smaller groups could travel as a shared tour, where we would also have other individual like-minded Riviera Travel passengers on board. This would in no way detract from the quality or content of the programme and your group would still travel and stay together throughout, but it would mean you would not have to reach a minimum number of people for the tour to operate, thus taking away the risk factor sometimes associated with group travel planning.
  • If a larger number of people are travelling together, on most occasions we could operate your chosen brochure tour as a private group.
  • Finally there is the option of a tailor made tour, following your own itinerary or allowing us to tailor one to suit your particular interests. 

Whatever you decide, if that's a touring holiday or single/multi-centred break, all of our tours are fully escorted throughout, and with low deposits to secure places, there has never been a better time to book a group holiday.

To start planning your next group adventure, please contact our office and we'll be happy to discuss the details with you.

How are coach seats allocated?

On most holidays we operate a seat rotation system. For some shorter tours, a free-seating policy is in operation.

How can I pay for my booking?

All payments must be made in Euros.

Payments can be made by either bank transfer, cheque or debit/credit card.

I have reduced mobility; can I still travel?

We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to contact us or call us on 01 905 6300 to discuss these concerns; our offices are open Monday to Friday 09:00 to 7:00pm, Saturday and Sunday 10:00am to 4:00pm.

Accommodation

For all tour and river cruises which include a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.

Overseas Transport Arrangements

All of our tours involve coach travel. The coaches we use have not been adapted for wheelchair access.

Air Travel

We are able to arrange airport assistance for anyone with reduced mobility. This is a free service which must be arranged with the airline prior to travel. If you would like us to arrange this assistance for you it needs to be pre-booked more than 48 before your flight departs.

Guided Tours

We include guided tours, however due to the natural terrain of the locations we visit these may be a challenge for anyone with reduced mobility. We also sometimes use different modes of transport to complete our itinerary which includes though not limited to, boats, trains and jeeps these may also pose a challenge for anyone with reduced mobility.

How do I cancel my booking?

If you wish to cancel your booking, please inform us as soon as possible in writing to: Riviera Travel, Chase House, City Junction Business Park, Malahide Road, Northern Cross, Dublin 17 or by email to [email protected]. Please note you will be liable to pay the cancellation charges detailed in our Booking Conditions.

How do I make a booking?

You can make a booking on our website – simply select the tour you wish to book and click 'Book Now'. On some holidays we need to request flight seats – these are also bookable on-line but we will not take any payment from your card or confirm your booking until we have secured your flights. We will send you confirmation once this has been done. Alternatively, simply telephone our us on 01 905 6300 -  opening hours are 9.00am to 5.00pm, Monday to Friday.

How do I make a change to my booking?

If you wish to amend your booking, simply call us on 01 905 6300. Alternatively you can contact us in writing to Riviera Travel, Chase House, City Junction Business Park, Malahide Road, Northern Cross, Dublin 17 or by e-mail to [email protected]. Please note that an amendment fee of €15 per passenger will be added to your booking, plus any additional fees levied by our suppliers.

Is my money protected?

We are fully bonded with the IAA and ITAA so you can rest assured that your money is safe in any eventuality.

What documentation will I receive after making my booking?

When booking online you will receive an email immediately following confirmation of your payment. We will then send you a copy of this confirmation by post, which you will receive within 10 days. For bookings by telephone you will receive a confirmation within 10 days of your booking having been processed. Along with your confirmation, in the post you will receive a passenger information form, which contains all the information that you have provided about each passenger at the time of the booking, as well as space to provide additional information such as passport details. It is important that you carefully check the information on this form and return the form with any missing information completed. You can also provide this information on-line by clicking 'My Booking' from the homepage.

What is my baggage allowance?

You will receive details of your baggage allowance with your final travel documents, which are sent approximately 7 days prior to your date of departure. Alternatively, please call our team on 01 905 6300  for further details.

What is my check-in time?

For European holidays the check-in time is 2 hours before your flight, for long haul destinations you should allow 3 hours for check-in.

What should I do if I don’t receive my tickets?

If you haven’t received your tickets 3 days before you are due to travel, please telephone us on 01 905 6300. Opening hours are 9.00am to 5.00pm, Monday to Friday.

What should I do if I lose my tickets?

You must contact us as soon as possible on 01 905 6300 and we will provide replacements or advise on what to do.

What’s included on my holiday?

Our fully comprehensive itineraries include all of the ‘must see’ sights and experiences your selected destination offers. Many operators sell these as ‘options’ – but on a Riviera holiday you will miss nothing of importance. We do not sell you lots of additional excursions that just add to your overall costs. For specific details of what is included, please see the relevant tour page.

When can I expect to receive my tickets?

Your tickets and final travel documentation will be sent to you approximately 7 days prior to your departure date. Please make sure that you check the details on your tickets and advise us immediately of any errors.

When should I pay my balance?

If you are booking your holiday to travel within eight weeks of departure, payment is required in full at the time of booking.If booking prior to this, your balance is due eight weeks before the date you travel. You can pay your balance either on our website by clicking My Booking, by sending a cheque or calling our team on 01 905 6300 to pay by card. 

When will my flight times be confirmed?

Departure times will be indicated on your confirmation invoice. From time to time airlines change timings; where this is the case we will notify you as soon as possible.

Where can I find booking conditions?

Our booking conditions can be found in your brochure or dates & prices booklet. Alternatively click here to see them. Please note that the bookings conditions form the basis of your contract with Riviera Travel. We strongly recommend that you take time to read these Booking Conditions.

Will I require a Visa?

Visas are required by Irish passport holders to enter a number of countries that we operate to and may incur an additional charge. Details about visas can be found on each holiday featured. Please check carefully if you need a visa as we cannot accept responsibility for the cancellation of a holiday due to the non-granting of a visa. If you are unsure whether you require a visa please contact us on 01 905 6300 .

For help in deciding where to go, call one of our team on:

01 905 6300
Mon-Fri 9am-7pm & Sat-Sun 10am-4pm

Email: [email protected]

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