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FAQs

Frequently asked questions

 

 Does this policy apply to all your holidays?

For your peace of mind, we require all guests on our holidays to be fully vaccinated against Covid-19.

Will this policy apply to all guests travelling on the same holiday?

On all Riviera operated tours and cruises, this policy applies to all guests travelling. On some limited holidays where we are not the sole operator (Russian & Worldwide river cruises) we cannot currently guarantee that all fellow travellers will have met the same criteria, but we are working closely with our partners now to establish what their policies will be.

What if I’ve not had the vaccine prior to travel?

If you have not had both doses of the vaccine prior to travel, then we will provide a Covid test free of charge (further details will be given closer to departure).

What type of test would I need to take?

Covid testing is rapidly evolving and improving, so we will make use of the most appropriate type of test at the time that it is required.

Will I need to have received both doses of the vaccine?

Yes, we are requiring guests to have had both doses of the Covid vaccine, with the second dose a minimum of seven days prior to travel.

How will you check I have had the vaccine prior to travel?

You will receive a pre-travel questionnaire from us, where we will ask you to confirm accordingly (we may ask you to confirm proof of vaccination and the dates administered). It is our guests responsibility to ensure they comply with our vaccination policy.

What if I am exempt from receiving the vaccine?

No problem, simply indicate this on the pre-travel questionnaire and we will provide details on how you can get a Covid test free of charge.

Will this apply to Tour Managers and Cruise Directors?

We will require all our Tour Managers and Cruise Directors to have received both vaccine doses, or to present a negative Covid test prior to travel.

What about the ship crew, will they be vaccinated?

All crew onboard our ships will be vaccinated or subject to a regular testing process.

How long before departure should I take the test?

This will depend on the types of test available at the time of your holiday and we will provide more details closer to departure.

What happens if I receive a positive test result?

In the unlikely event that you receive a positive test, our Covid Cancellation policy means that you will be able to transfer your booking to an alternative date, free of charge.

How long will these policies be in place for?

We fully expect the requirements for travel to evolve and ease over the coming months and our policies will be adapted where appropriate. We will always maintain strict adherence to all government requirements and FCDO guidance.

What happens if I test positive when away on holiday?

In this scenario,  we have several procedures that we can implement and we will work closely with our in-resort teams and local authorities to ensure the required process is followed. Rest assured the Riviera Travel team both in resort and in the UK will be on-hand 24/7 to provide support. In the event that you are taken ill, your Riviera insurance policy would cover any additional costs for hotels, meals and travel arrangements. However, if your policy is not with Riviera you should check the details of your policy.

How are you going to ensure that I get the holiday that I have paid for?

We review every single aspect of every single holiday with leading industry experts. We want your holiday experience to be exceptional and offer you the levels of safety, comfort and of course, enjoyment that you’d expect from Riviera Travel.

How can I be sure that everything will be open when I am on holiday?

Rest assured, we check that the key attractions and local facilities (such as restaurants, cafes & bars) are open, but if things change, we’ll let you know.

What if UK guidelines differ from the country I am visiting?

We’ll always adhere to local regulations and guidelines and are required to by law.

Will you send me further detailed information before departure?

You’ll receive all the information you need along with your travel documentation. Additionally, your Tour Manager/Cruise Director will have the latest information relating to your holiday and will update you accordingly when they meet you.

What happens if Covid-19 prevents me from travelling?

Don’t worry, your booking comes with COVID-19 Cancellation Cover as standard. This means that if for whatever reason, you’re not able to travel as a direct consequence of COVID-19 and your travel insurance provider doesn’t cover you, you can transfer your holiday to a later date completely free of charge.

Will I have access to hand sanitiser?

Yes. Hand sanitiser will be available throughout your holiday.

I have concerns about travelling on a plane/train and being sat next to other people, how can you re-assure me? 

All airlines/trains are required to implement comprehensive measures to ensure minimal risk and enhanced policies have been introduced at airports/stations and on-board aircraft/Eurostar. These mostly relate to social distancing, face coverings and hygiene protocols. For further information we would recommend you refer to their specific websites. 

Flying remains one of the safest forms of travel during Covid-19 – IATA (the trade association for the world’s airlines) have detailed information on their website: https://www.iata.org/en/youandiata/travelers/health/ You can view the IATA video 'Factors limiting Covid-19 transmission on flights'.

Can I still check in my luggage?  

Yes, there will be the usual check in service for your luggage, however airlines may encourage you to use the automated check-in/bag-drop facilities.  

Can I still take hand luggage onto my flight?

Yes, however some flights may have restrictions on hand luggage (for example, the overhead lockers may not be in use). We’ll provide more specific information with your final travel documentation.

Will I have to wear a face-covering in the airport/station and on the aircraft/Eurostar?

Currently everyone is required to wear a face covering whilst in the airport/station or on the aircraft/Eurostar. However, we will continue to monitor the situation and advise accordingly should requirements change.

Will I be able to use the toilet facilities during the flight?

Yes. There may be some restrictions to assist with social distancing and you may need to check with a member of the cabin crew first.

Will there be social-distancing policies in place 

We constantly monitor and will adhere to current social distancing regulations and guidelines throughout your holiday.  

What new hygiene/cleaning protocols have been implemented at hotels?  

All our hotels will be adhering to new enhanced cleaning protocols, with specific focus on high-touch areas. This also includes enhanced check-in procedures. 

What policy is in place for dining arrangements?  

Tables will be spaced out to observe social distancing and we may need to stagger dining times. There will be waiter service at your table or occasional buffets which will operate with strict guidelines. All dining areas will also be rigorously cleaned throughout the day.

How often will my room be cleaned?  

Your room will still be cleaned once a day but to an enhanced standard and with a specific focus on high touch areas. Rooms will also be subject to a full deep clean before new guests check in. If you prefer you could choose for your room not to be cleaned, so only you have access during your stay.

Will coaches have new hygiene/cleaning protocols?

Yes, the coaches are subject to enhanced hygiene protocols (such as daily deep cleaning) and will have hand sanitiser available. In addition, we have implemented a fixed seating policy, so you will have the same seat all day.

River Cruise Covid-19 FAQs

What new hygiene/cleaning procedures have you put in place?  

We have implemented an enhanced hygiene policy for all ships. This includes deep cleaning and ventilation of all cabins, suites and public areas during and between cruises; public areas and customer touch points are cleaned and disinfected throughout the day; restaurants are cleaned and disinfected between meals; all shared facilities such as bicycles, cleaned and disinfected after use and all goods are disinfected prior to being brought on-board.

Will there be social-distancing policies in place?  

We constantly monitor and will adhere to current social distancing regulations and guidelines throughout your holiday (this to include an enhanced embarkation process). Group sizes and our local guide to customer ratio for all excursions will be adjusted accordingly.

Have you introduced an enhanced Health & Safety policy for the crew?     

Yes. All crew members are required to have been tested and hold a medical certificate. In addition, there will be daily temperature checks and ongoing health screenings for all crew members. Face coverings will be worn where necessary and social distancing observed throughout all crew-only areas of the ship.

What are the on-board dining arrangements?  

We are pleased to offer a la carte dining in the restaurant served by our friendly crew and dining in the restaurant is currently with reserved seating , which means your table will always be ready for you. The crew will be on hand to offer you complimentary water, tea and coffee and there will be a full waiter service in the bar and lounge. Dining arrangements will be reviewed and relaxed as we move forward.

General FAQs 

Are there any additional passport requirements if I am travelling to the USA?

Irish passport holders do not require a visa under the US Visa Waiver Programme. Please ensure your passport is machine readable (i.e. type written and not hand written on your personal details page) and is valid for your stay in the USA. All Irish passport holders qualifying for the Visa Waiver Programme must now apply online for authorisation to enter the USA. This is done by going to esta.cbp.dhs.gov/esta/ and registering at least 72 hours before travelling. Without authorisation prior to travel, admission to the USA may be denied at the Port of Entry. Non-Irish passport holders should contact the American Embassy for more information. Further details can be found at www.dublin.usembassy.gov.

Can I pre-book my seat?

Requests to pre-book your seat are subject to the airlines conditions. If you would like to pre-book seats please contact our office, we will be able to provide further information regarding the possibility and also the cost. Our reservations team can be contacted either by telephone on 01 905 6300 or by email at help@rivieratravel.ie

Do I need a passport?

It is essential for Irish citizens to possess a full ten year passport, valid for at least six months beyond the return date for all holidays abroad. For details on how to obtain a passport, log onto www.dfa.ie.

Do I require travel insurance?

It is a condition of booking that you carry suitable travel insurance.

What cover is available under my Travel & General insurance policy in relation to Coronavirus of FCO change in advice?

For policies taken out from 16th March 2020, there is no cover under the policy for:

  • Cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises you not to travel, for example where the FCO advise against all but essential travel to an area affected by Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2) or any mutation of Coronavirus, COVID-19 or SARs-COV-2.
  • Any claims as a result of Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. Except for the Emergency Medical Expenses section. This will only apply if you did not travel against the published advice of the FCO, any local government, local authority or WHO.

Can I make a group reservation?

Why choose Riviera Travel for your group holiday plans?

  • Established over 30 years ago and offering a wide range of quality European and worldwide fully escorted tours.
  • Members of ITAA, CAR and IATA so you can rest assured that both you, your group and their money are all in safe hands.
  • We guarantee not to levy any additional charges– even if fuel and currency fluctuations are excessive –the price we quote when your group book is the price you will pay.
  • Easy payments – Group members can make their payments together or as individuals, and the balance can be paid in instalments, whichever is better for your group, as long as it is fully paid on/before 8 weeks prior to departure.
  • A programme of fascinating excursions is included in the price – making it easier for your group to budget for their trip
  • A friendly, professional tour manager will be on hand throughout your tour

Depending on the size of your group, there are a number of options to consider:-

  • Smaller groups could travel as a shared tour, where we would also have other individual like-minded Riviera Travel passengers on board. This would in no way detract from the quality or content of the programme and your group would still travel and stay together throughout, but it would mean you would not have to reach a minimum number of people for the tour to operate, thus taking away the risk factor sometimes associated with group travel planning.
  • If a larger number of people are travelling together, on most occasions we could operate your chosen brochure tour as a private group.
  • Finally there is the option of a tailor made tour, following your own itinerary or allowing us to tailor one to suit your particular interests. 

Whatever you decide, if that's a touring holiday or single/multi-centred break, all of our tours are fully escorted throughout, and with low deposits to secure places, there has never been a better time to book a group holiday.

To start planning your next group adventure, please contact our office and we'll be happy to discuss the details with you.

How are coach seats allocated?

On most holidays we operate a seat rotation system. For some shorter tours, a free-seating policy is in operation.

How can I pay for my booking?

All payments must be made in Euros.

Payments can be made by either bank transfer, cheque or debit/credit card.

I have reduced mobility; can I still travel?

We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to contact us or call us on 01 905 6300 to discuss these concerns; our offices are open Monday to Friday 09:00 to 5:00pm

Accommodation

For all tour and river cruises which include a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.

Overseas Transport Arrangements

All of our tours involve coach travel. The coaches we use have not been adapted for wheelchair access.

Air Travel

We are able to arrange airport assistance for anyone with reduced mobility. This is a free service which must be arranged with the airline prior to travel. If you would like us to arrange this assistance for you it needs to be pre-booked more than 48 before your flight departs.

Guided Tours

We include guided tours, however due to the natural terrain of the locations we visit these may be a challenge for anyone with reduced mobility. We also sometimes use different modes of transport to complete our itinerary which includes though not limited to, boats, trains and jeeps these may also pose a challenge for anyone with reduced mobility.

How do I cancel my booking?

If you wish to cancel your booking, please inform us as soon as possible in writing to: Riviera Travel, Chase House, City Junction Business Park, Malahide Road, Northern Cross, Dublin 17 or by email to help@rivieratravel.ie. Please note you will be liable to pay the cancellation charges detailed in our Booking Conditions.

How do I make a booking?

You can make a booking on our website – simply select the tour you wish to book and click 'Book Now'. On some holidays we need to request flight seats – these are also bookable on-line but we will not take any payment from your card or confirm your booking until we have secured your flights. We will send you confirmation once this has been done. Alternatively, simply telephone our us on 01 905 6300 -  opening hours are 9.00am to 5.00pm, Monday to Friday.

How do I make a change to my booking?

If you wish to amend your booking, simply call us on 01 905 6300. Alternatively you can contact us in writing to Riviera Travel, Chase House, City Junction Business Park, Malahide Road, Northern Cross, Dublin 17 or by e-mail to help@rivieratravel.ie. Please note that an amendment fee of €15 per passenger will be added to your booking, plus any additional fees levied by our suppliers.

Is my money protected?

We are fully bonded with the IAA and ITAA so you can rest assured that your money is safe in any eventuality.

What documentation will I receive after making my booking?

When booking online you will receive an email immediately following confirmation of your payment. We will then send you a copy of this confirmation by post, which you will receive within 10 days. For bookings by telephone you will receive a confirmation within 10 days of your booking having been processed. Along with your confirmation, in the post you will receive a passenger information form, which contains all the information that you have provided about each passenger at the time of the booking, as well as space to provide additional information such as passport details. It is important that you carefully check the information on this form and return the form with any missing information completed. You can also provide this information on-line by clicking 'My Booking' from the homepage.

What is my baggage allowance?

You will receive details of your baggage allowance with your final travel documents, which are sent approximately 7 days prior to your date of departure. Alternatively, please call our team on 01 905 6300  for further details.

What is my check-in time?

For European holidays the check-in time is 2 hours before your flight, for long haul destinations you should allow 3 hours for check-in.

What should I do if I don’t receive my tickets?

If you haven’t received your tickets 3 days before you are due to travel, please telephone us on 01 905 6300. Opening hours are 9.00am to 5.00pm, Monday to Friday.

What should I do if I lose my tickets?

You must contact us as soon as possible on 01 905 6300 and we will provide replacements or advise on what to do.

What’s included on my holiday?

Our fully comprehensive itineraries include all of the ‘must see’ sights and experiences your selected destination offers. Many operators sell these as ‘options’ – but on a Riviera holiday you will miss nothing of importance. We do not sell you lots of additional excursions that just add to your overall costs. For specific details of what is included, please see the relevant tour page.

When can I expect to receive my tickets?

Your tickets and final travel documentation will be sent to you approximately 7 days prior to your departure date. Please make sure that you check the details on your tickets and advise us immediately of any errors.

When should I pay my balance?

If you are booking your holiday to travel within eight weeks of departure, payment is required in full at the time of booking.If booking prior to this, your balance is due eight weeks before the date you travel. You can pay your balance either on our website by clicking My Booking, by sending a cheque or calling our team on 01 905 6300 to pay by card.

*13 weeks for all European River Cruises, Yacht & Tall Ship Cruises and 14 weeks for Oberammergau Passion Play, Salzburg & Lake Constance and Voyage to Antarctica: The Great White Continent.

When will my flight times be confirmed?

Departure times will be indicated on your confirmation invoice. From time to time airlines change timings; where this is the case we will notify you as soon as possible.

Where can I find booking conditions?

Our booking conditions can be found in your brochure or dates & prices booklet. Alternatively click here to see them. Please note that the bookings conditions form the basis of your contract with Riviera Travel. We strongly recommend that you take time to read these Booking Conditions.

Will I require a Visa?

Visas are required by Irish passport holders to enter a number of countries that we operate to and may incur an additional charge. Details about visas can be found on each holiday featured. Please check carefully if you need a visa as we cannot accept responsibility for the cancellation of a holiday due to the non-granting of a visa. If you are unsure whether you require a visa please contact us on 01 905 6300 .