Award-Winning Service

Award-Winning Service

We’ve been delighting customers for 35 years and have been consistently recognised for exceptional customer service and first-class products in numerous surveys. See below for information on the awards and accolades we have received.


Over the years, we have been recognised in many surveys and awards, including the British Travel Awards, The Daily Telegraph, The Sunday Times, The Guardian and The Observer, Which? Magazine, Silver Travel Awards, Cruise Critic Editor’s Picks Awards, Travel Weekly and more.

These are staggering achievements in Britain’s most prestigious awards, voted for by the travelling public, indicating consistently superb service and quality throughout the entire experience of booking and travelling with Riviera Travel.

 Thank you to everyone who has voted for us over the years. We couldn’t have done it without the continued support of our valued customers.

Which? Recommended Provider logos

Which? Recommended Provider 2019 & 2020


We are proud to currently hold the Which? Recommended Provider status for River Cruises (awarded March 2020) and Which? Package Holiday Recommended Provider status (awarded July 2019).

We have held their prestigious Recommended Provider status for 8 years, and in 2017 we were their highest-ranked river cruise operator, rated five stars for customer service.

Take a look at Which’s review of river cruising with Riviera Travel here.

According to Which?, we achieved a brand score of 78% which placed us joint fourth across the full list of 17 cruise lines surveyed. We were one of only five cruise lines awarded the Which? recommendation. Looking at the survey results in more detail, we were pleased to see a five-star rating across most categories. – Take a look at the Riviera Travel Difference to see how we aim to deliver an exceptional experience every time.

For a breakdown of the results from the Which? 2017 survey, read our blog post here.

If you have already experienced a Riviera Travel holiday, we always welcome feedback from our guests to help us make further improvements. And if you’re looking to book your first holiday with us, then we hope our Which? Recommended Product status reassures you that you’re booking with the very best.

British Travel Awards 2019

We are proud to announce that in November 2019 we won one silver and three bronze awards in the British Travel Awards. Thank you to everyone who voted for us!


Silver Award Best Holiday Company to Western Europe & Ireland 2019
Bronze Award Best Holiday Company to Central & Northern Europe 2019
Bronze Award Best Singles Holiday Company 2019
Bronze Award Best Holiday Company to East & Central Asia 2019

2019 Cruise Critic UK Editors’ Picks Awards


We are thrilled to announce that Riviera Travel recently won the 2019 Cruise Critic UK Editors’ Picks Award for Best for Solo Travellers. Cruise Critic is the leading cruise reviews site and here's what they had to say about our Solo Traveller river cruises:

Riviera stands out with the widest choice of sailings and cabins for solo passengers without punishing single supplements. On every cruise, staterooms are set aside for single occupancy at no additional cost, whether passengers are travelling alone or simply want a room to themselves. Riviera is also offering an increasing number of dedicated solo river cruises with no supplements across the entire ship, including suites.

Thank you so much to everyone who voted to help us achieve this award. Learn more about our Solo Traveller collection here.



Cruise Critic UK Editor's Picks 2019 logo


The Times Travel Awards 2018


We are the winners of Best Escorted Tour Operator in the Times Travel Awards for both 2017 and 2018.

Read the article here.


Reevoo is an independent provider of verified customer ratings and reviews. This is an entirely objective way of hearing feedback and reviews from our clients, and our high percentage of returning customers is proof that we always listen to what you tell us, and we are constantly striving to achieve more. To read through some Reevoo reviews please click here



Silver Travel Advisor Awards Winner 2017 logo


Silver Travel Awards 2017


We are the proud winners of both Best City Breaks Operator and Best Escorted Touring Operator (Europe and Long-Haul Tours) in the 2017 Silver Travel Advisor awards. We were also awarded runner up status for Best River Cruise Line. Read all about it here.

Browse & book all Riviera Travel holidays

MS Jane Austen ship cruising the river
5 days starting from  €819pp 
Luxury Cruising in Europe
Church of San Giorgio Maggiore on island in Venice
6 days starting from  €939pp 
European & Worldwide
Lake Garda blue water
5 days starting from  €1,109pp 
No Additional Single Supplement