Refund Credit Notes

Refund Credit Notes Explained


To help you understand all the benefits of a Refund Credit Note, we’ve created this handy guide which we hope you’ll find useful.

What is a Refund Credit Note? 3 things you need to know:

  1. A Refund Credit Note entitles you to rebook a holiday at a future date. You can use it to book any time up until the expiry date of 31st March 2021, although the date you actually travel can be any time beyond that. By that date, most of our 2022 collection will be on sale too and when you use your RCN to book a new holiday you can still take advantage of any offers and incentives available at the time.
  2. A Refund Credit Note is financially protected, just like your original booking. If your original booking, for example a package holiday with flights, came with ATOL financial protection, the RCN will still provide this protection. If your original booking came with ABTA financial protection, for example a cruise holiday or other package holiday including rail travel, the RCN will still provide this protection. For more information from ABTA click here
  3.  A Refund Credit Note retains your right to a cash refund, right up until the time it expires. If you’ve not been able to use your RCN to book a new holiday, we’ll automatically issue you a cash refund by its expiry on 31st March 2021. Your statutory rights remain unaffected.

We hope that is helpful and if you’d like to find out more, including the latest advice from ABTA you’ll find it at https://www.abta.com/news/coronavirus-outbreak