Refund Credit Notes

Refund Credit Notes Explained


To help you understand all the benefits of a Refund Credit Note, we’ve created this handy guide which we hope you’ll find useful.

What is a Refund Credit Note? 3 things you need to know:

  1. A Refund Credit Note entitles you to rebook a holiday at a future date. If your original holiday included flights, it is ATOL protected and will expire on 30 September 2022. If your original holiday did not include flights, it is protected by ABTA and will expire on 31 January 2021. You can use your Refund Credit Note to book at any time up until the expiry date, although the date you actually travel can be any time beyond that. When you use your RCN to book a new holiday you can still take advantage of any offers and incentives available at the time.
  2. A Refund Credit Note is financially protected, just like your original booking. If your original booking, for example a package holiday with flights, came with ATOL financial protection, the RCN will still provide this protection and is guaranteed by the Government. If your original booking came with ABTA financial protection, for example a cruise holiday or other package holiday including rail travel, the RCN will still provide this protection. For more information from ABTA  click here
  3.  A Refund Credit Note retains your right to a cash refund, at any time, right up until the time it expires. If you’ve not been able to use your RCN to book a new holiday, we’ll automatically issue you a cash refund by the time it expires. Your statutory rights remain unaffected and you can find out more about that here

We hope that is helpful and if you’d like to find out more, including the latest advice from ABTA you’ll find it at https://www.abta.com/news/coronavirus-outbreak

Alternatively, if you’d like to speak to us about why a Refund Credit Note might be the best option for you or to request a refund, please call our dedicated number 01283 245269.